Cancellation Policy

A session may be cancelled for any of the following reasons:

  • The weather could form an unsafe environment - increasing the risk of infection and/or injury should the session take place.

  • The facilities planned to be used cannot be accessed or are unsafe, leaving nowhere else for the session to take place.

  • All participants are unable to attend.

  • An XLR8 class teacher is unable to attend to teach the session.

  • The school/venue decide to cancel the session beyond our (XLR8's) control.

  • There is a widespread pandemic/outbreak of illness preventing the session from taking place.

Discount voucher or session re-arrangement

Paying customers (at the discretion of XLR8 and the school/venue) are entitled to a discount voucher or session re-arrangement for the following cancellations:​

  • The facilities planned to be used cannot be accessed or are unsafe, leaving nowhere else for the session to take place. At least 48 hours notice must be given for this to apply. If less than 48 hours notice is given then the session will be forfeited. 

  • An XLR8 class teacher is unable to attend to teach the session.

-  A discount voucher will only be offered if firstly reasonable measures have been taken to try and secure a session re-arrangement but this has not been possible.

- The discount voucher will match the amount paid for the cancelled session ONLY.

- Session re-arrangement is at the discretion of XLR8 Dance & Wellbeing and the School/venue – this could be either a free extra session or free extended session added to your original booking.

Session re-arrangement only

The following session cancellations will entitle the customer to either a free re-arranged session or a free extended session added to your original booking (at the discretion of XLR8 Dance & Wellbeing and the school/venue):​

  • The weather could form an unsafe environment - increasing the risk of infection and/or injury should the session take place.

  • All participants are unable to attend.

  • The school/venue decide to cancel the session beyond our (XLR8's) control. At least 48 hours notice must be given for this to apply. If less than 48 hours notice is given then the session will be forfeited.

  • There is a widespread pandemic/outbreak of illness preventing the session from taking place.

External cancellation

  • External cancellation is a session cancelled by someone who does not work for XLR8 Dance & Wellbeing. This could be a school, venue or government (following guidelines).

  • At least 48hours notice is required to be entitled to a free re-arranged session or a free extended session.

  • Discount vouchers will not be offered for an external cancellation.

  • Should less than 48 hours notice be given for a externally cancelled session this will be reviewed and action taken on a case by case basis.

  • For the avoidance of doubt, should a term be cancelled with 3 sessions or less remaining, and all reasonable measures have been sort to either offer re-arranged or extended sessions within that same term or sessions in a new term without affecting any new term dates then these sessions will be forfeited. As a small business this is to protect our staff, assets and future of the company.

COVID-19 / widespread pandemic

  • Should a school/venue need to close due to COVID-19 or other widespread pandemic, XLR8 or your school/venue will inform you of this ASAP.

  • Where possible; and if deemed safe and appropriate to do so, re-arrangement or extended sessions will be offered within the same term.

  • Where re-arranged or extended classes can not be offered within the same term, where possible (and providing this doesn't interfere with any new term dates) sessions will be carried over.

  • For the avoidance of doubt, should a term be cancelled with 3 sessions or less remaining, and all reasonable measures have been sort to either offer re-arranged or extended sessions within that same term or sessions in a new term without affecting any new term dates then these sessions will be forfeited. As a small business this is to protect our staff, assets and future of the company.

For the avoidance of doubt, XLR8 Dance & Wellbeing do not reimburse payments or offer any monetary refunds. Only Discount vouchers will be offered.

Discount vouchers can be applied to any XLR8 Dance & Wellbeing class, camp or session in the future up to the value of your voucher.

IMPORTANT INFORMATION

Free extra sessions will entitle you to a session which matches the session that has been cancelled. Timings and content of the free extra session; where possible, will be the same as the original session that has been cancelled.

A free extended session can only be extended by the time of the cancelled session; the free extension is the second half of the session taking place after an original session booked. The first half of the session IS NOT FREE as it is part of your original booking.

Free: This term is only referring to money, meaning no money will need to be paid.

Customers and employers are not entitled to claim for both a discount voucher and session re-arrangement through the same session. Customers and employers are only entitled (at the discretion of XLR8) to one of the options when a session is cancelled. This decision is at the discretion of XLR8 Dance & Wellbeing.

A single session cancellation does not entitle you to a full term discount voucher of your chosen course (multiple sessions booked).

Customers and employers will ONLY be entitled to a discount voucher to the value of what they paid for the cancelled session, if customers or employers paid at a discounted price they are not entitled to claim for a full session price.